A journey of 1000 miles starts with a single SaaS Solution
How to fix a 1TB Lacie bigger disk extreme with no hope of rescue! :) YES IT WORKS!
All I can say is yupieeeeeeeeeeeeeeeeeeeeee …
ok back to where I left off yesterday:
After posting to my blog I had a couple of suggestions… ok one. That was Jame’s idea of “you could try the old stick it in an air tight freezer bag with some silica gel and bung it in the freezer for 30 minutes trick.”. Which I slated him at the time but i’m slowly coming round to the idea. But still seems a bit radical. I’m sure silica can freeze as well and not soak up the damp as well…
Anyway I needed to test my last theory. Because the drive wasn’t being recognised by WinXP it maybe the controller card in the lacie drive which was not working. So the drives could be fine and dandy. The data could be fine. its just the interface to the computer which isn’t working. So in desperation I purchased ANOTHER Lacie 1TB Drive. The theory being that the hardware would be the same so I could swap the disks around and basically “replace” the controller card, and hopefully it would all work. Anyway posted my theory to Lacie to see if it was possible and got this back:
As long as both drives are the same make and model and both devices are Bigger Disk EXTREME devices bought around the same time, then yes in theory it will work.
Any variation of that it may not work. We don’t test this, for we don’t do any data recovery. Some bridges are only made to support particular models of drives. Drives newer then the case may not work. In the same regards certain makes and models will not work with certain cases.
This is of course in theory. We do not have a direct answer for you. This is not something we test.
Right so in english… maybe if I’m lucky. There was one minor flaw in my plan. The new lacie that I purchased was a tripple interface (USB2, Firewire, Firewire-800). My old drive was just a double interface (Firewire, Firewire-800). So the interface/controller was already quite a lot different, just need to hope that the RAID disk controller part hasn’t changed. Also it looks like Lacie have swapped disk manufacturer. As the disks in my old lacie were Seagates and the new system was maxtor, this maybe because they were having so many problems with failed disks in the past. So the harddisk params could also be different if they are not auto detecting the drives … the RAID array setup could be different connecting all the drives together as one… loads of things could go wrong and all kinds of chaos could happen… Also the backing plate screws are under a “Do not break this seal or your will invalidate the warrenty” so by openning up both of the drives will invalidate the warrenty on both. Anyway for £400 quid per drive to save my data. It was worth the price…. ok so I started to job, and hey if I was right and the disks were working I could easily put them in another machine so i’m not loosing the disks.
Here is what I did because I couldn’t find any photos etc on the net of what the lacie looks like inside and how easy it actually is to do:
1. Firstly I took the 4 screws out of the backing plate.
2. Removed the outter cover as you can see from the photo, by sliding it up and way from the front, looking down on the lacie drive you can see the double interface.![]()
3. Now write down the serial numbers of the drives and where they are located in the unit so that you can put them back in exactly the same place. Just incase if they have cable select on and you put the drives in the wrong order then things will get very messy.
3. As you can see from the image above its in two parts a fan in each. Each side of the lacie holds two harddisks with the controller on one of them. What you need to do is unscrew is one little screw at the other end of the unit.
![]()
You can see that i’ve already taken the screw out. Then all you need to do is shift the two harddisks towards you and that “unclips” the two drives from the front panel. Make sure you take off the side with the controller attached to it, then you only have to remove two drives rather than all four.
4. Make sure you take off the ribbon cables and power cables carefully. I actully had to unscrew the drives from the chassie to get the power cables out.
5. You basically now just swap all the drives over with each other so you end up having all your old disks using the new controller… and put everything back together again. Both the double and tripple interface drives had exactly the same insides. The only difference was the fact there was three interfaces connected to the board… anyway a lot easier than I thought it would be ![]()
OK then came the big switch on. I replaced the lacie cover, plugged everything in … switched it on… the lacie seemed to boot up ok. Then plugged it into my computer and… BINGO! It worked WinXP regognised it and all my files appeared. So in my case it was the controller that was broken, not the disks. THANK GOD! Now i’m trying to get Lacie to send me out a new controller card for the drive which is “just” in warranty but isn’t really anymore because i’ve broken the seals to get into the drive. But even if they can send me over a new controller for 50quid i’ll do it.
I’m now copying all the stuff off my drive onto a mates lacie drive so I can then rebuild the new lacie that I just purchased. He’s also keeping a backup of some of my stuff… just incase
But PHEW!
| Print article | This entry was posted by Francis on May 25, 2006 at 11:58 am, and is filed under Digital Compositing. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site. |

about 6 years ago
You right, i was able to recover my priceless data using your method !!
Thank you very much !!!
about 6 years ago
I’m glad it worked! Its a bit of a 50/50. Its either the controller or the harddisks. If you an eliminate one at least you will definatly know if its bust!
about 6 years ago
I had already planned on doing this for some video production clients. While their model had Maxtor drives and older firmware, the new controller (which came with Seagate drives) did the trick!
about 6 years ago
Does this work for Lacie 200gb (2 years old disk) My disk is so broken, company tell me that the only way for me to get my files is to send it to the company and it will cost big money.
about 6 years ago
Yes it may do. There are two parts to most Lacie drives; the controller and the actual drive. If its the controller that is broken then the disk is perfectly ok. The controller is just the middle-man between the harddisk and the computer, hense the disk could be fine. This was what was wrong with my drive.
Have a hunt and see if you can find another 200gb drive of the same model (www.ebay.com?) and if you can find someone who knows roughtly what they are doing, have ago. Depends how important the data is too you.
about 5 years ago
Yes. If you have a single drive enclosure, you can transfer the drive to another identical enclosure and it will work…if the second enclosure is working AND the problem isn’t with the drive unit itself. I’ve done that. However, if the drive or the directory structure is hosed OR the data is really, really important, it is much advised that you send it to a reputable data recovery place…of which I believe there are only two in the world…and get this recovered properly. They use systems that prevent writing to drives so they can’t get more scrambled in the process of doing data recovery…
And thanks for the tips, Francis! I just got two of these boxes sans drives and I’m going to try installing new drives in them…in theory I can fit up to four in each drive…
about 4 years ago
hey this is super old post but i just had a my 1tb triple interface controller card burn out on me, firewire or the usb ports dont work. I was thinking i could possibly purchase a new one with the same card and just swap that piece out or better yet get one of those controlle rcards (i already took mine apart) anymore developments with this finding the controller card with the interfce on it for sale anywheres? email me back, good to see that this is possible
about 4 years ago
could could try looking for a “bust” 1TB lacie on ebay and then hope that its the disks that are bust. Ironically the other lacie that I purchased to fix the original lacie has now bust! GRRRRRrrr…
about 4 years ago
i think i found a busted one on ebay so ill give it a go and see if that works. Darn lacie’s.
thanks for the help
about 4 years ago
FRANCIS! I am so happy you have posted about your experience; although I am aware that putting my 4 drives in a new case would work, it is such a relief yo know that you had the problem with the EXACT SAME Lacie model that failed on me 5 days ago!
I had a special request for you… I will be extremely grateful to me if you can email me as soon as you get this message: editor4yourfilm@yahoo.com.
Anxiously awaiting to hear from you.
about 4 years ago
… clearly, in my above post, I meant “extremely grateful to you.”
about 4 years ago
Ironically my other 1TB lacie that I got to fix the first has now died… classic!
about 3 years ago
Hey, just wanted to drop a hearty THANKS for writing this post. I had a similar problem with my Lacie & followed your advice. I bought another used Lacie (same make & model) & switched out the hard drives (incredibly easy to do) and voila! I got everything back! My problem Lacie had stopped being recognized by my computer & I tried everything: new power supply & all, but nothing worked. Turns out it was a burnt out controller card, so the Lacie wasn’t communicating with my computer at all when it was plugged in. All my data was still fine & retrievable. Whew!
Thanks again!
about 3 years ago
Hey, quick question; you wrote that on Feb 17th, your ‘new’ Lacie that you bought to replace your old Lacie had also died (almost 3 years later?) – was it due to a bad controller card again or did it ‘die’ of other reasons?
about 3 years ago
Hey Francis,
Thanks a lot for the great hints – even 3.5 years after your original post this has helped me fixing my disk aswell.
I have the ‘LaCie d2 Ethernet Big Disk’ and it died on me recently. There was still light on the front panel, but the system wasn’t accessible at all over network or USB. So I contacted LaCie support and they told me that a data recovery could be done for around 900 euro’s, without any warranty of course.
So I got on the same track, trying to repair it. My search, however, was much more complex, as these devices aren’t for sale anymore! So after a long scour, I found 1 supplier that still had one.
Here comes the catch: That new device was broken when it arrived. But when I connected the power supply of the ‘new’ disk to my ‘old’ disk, my OLD one started working again.
So apparently the high ‘white noise’ from the power supply of my old disk wasn’t a good sound after all >:)
I’ll return the defective ‘new’ disk to the supplier, and leave LaCie without any revenue they might make on the data recovery – I recovered my disk by simply replacing the power supply!
Rgds,
Jan
about 3 years ago
My LaCie Big Extreme started making clicking noises like the HDDs were failing, but it turned out to be the controller’s power supply to the drives that was faulty.
So I plugged both the drives power cables in to a normal PSU. Plugged the LaCie in with it’s normal power cable to run the controller. When I connected the USB cable to my computer the drive showed up as a normal external disk.
Grabbed the data off that mofo tout suite!!
about 3 years ago
hi
did u have any symptoms before your drive failled eg a tick tick noise?
thanks
Sanj
about 2 years ago
@ryall Ironically enough another LACIE disk I have is doing the same thing.. but defiantly going to try your PSU idea, I have a spare one too knocking around the place..
about 2 years ago
@sanjay No I didn’t but I think that was because the issue was with the controller, the ticking noise sounds like a disk fault.
about 1 year ago
From what it sounds like my controller is burned out too. I have a question about one of the steps though. Your #3 about writing down the serial numbers to put the drives back in the same spot. This got overlooked. We took out the hard drives to plug them straight into the computer. Using Data Rescue we found files on one hd but not the other. My question…is there some way to figure out which order to reinstall the hd’s? Maybe install the hd with data on it should be closest to the controller? Any help would be appreciated. Thanks.